Possible solution for MetaStock crashing from time to time

For some users of MetaStock 19, maybe earlier versions too, MetaStock crashes while opening multiple and/or complex charts.

One possible solution shared by a CUE user (he got it from MetaStock) is as follows.

1. Close MetaStock.

2. Go to the folder C:\Users\<USER>\AppData\Local\Innovative Market Analysis\MetaStock\19.0

3. Delete the file WorkSpaceSettings.json

4. Restart MetaStock

The above steps seem to improve or resolve the issue.

You may try it out.

---------- Another possible solution: This was provided by MetaStock to one of their users ----------

First, make sure sleep mode is not active. Click the link below.

https://support.microsoft.com/en-us/windows/shut-down-sleep-or-hibernate-your-pc-2941d165-7d0a-a5e8-c5ad-8c972e8e6eff

If this does not fix the issue, please complete a Clean Install (MetaStock - Eikon).

Clean Uninstall of MetaStock and Eikon

1) These instructions will retain add-on installs.

2) From the control panel, uninstall MetaStock and Eikon.

3) Delete the following key from Registry Editor

Type: REGEDIT in your Windows Start

https://support.microsoft.com/en-us/topic/how-to-back-up-and-restore-the-registry-in-windows-855140ad-e318-2a13-2829-d428a2ab0692

Computer\HKEY_CURRENT_USER\Software\Innovative Market Analysis\Common

Computer\HKEY_CURRENT_USER\Software\Innovative Market Analysis\MetaStock

Computer\HKEY_CURRENT_USER\Software\Thomson Reuters

4) Rename the following folders to avoid deleting custom content

C:\Users\UserProfile\Documents\MetaStock - OldMetastock

C:\Users\UserProfile\AppData\Local - rename Innovative Market Analysis folder - OldInnovative Market Analysis

C:\Users\UserProfile\AppData\Local - rename Thomson Reuters - OldThomson Reuters

5) Reinstall MetaStock

6) Restore renamed folders.

Note: \ UserProfile \ is personal to your computer.